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FAQ's

S.Mdress-up / What are the sizes





S.Mdress-up / What are my shipping options ?


Order Processing -takes 1-2 buisness days Standard Shipping - Delivers in 2-10 buisness days after order processing Express shipping -delivers in 2-5 business days anywhere in the United States after order processing International Shipping - delivers with in 10-12 buisness days anywhere in the world after order processing . S.Mdress-up does NOT cover any duties ,taxes or customs fees that may occur with international shipments




S.Mdress-up / When will my order ship ?


Order Processing -takes 1-2 buisness days Standard Shipping - Delivers in 2-10 buisness days after order processing Express shipping -delivers in 2-5 business days anywhere in the United States after order processing International Shipping - delivers with in 10-12 buisness days anywhere in the world after order processing . S.Mdress-up does NOT cover any duties ,taxes or customs fees that may occur with international shipments .




S.Mdress-up / How do i know if my order went through ?


You will recieve an email confirmation and order number with in 1-7 buisness days after order has processed . Processing takes 1-2 buisness days .




S.Mdress-up  How do i track my order ?


You will recive an email confirmation when your order has shipped with tracking information . please review the ''When will my order ship'' Faq for time frames




S.Mdress-up / How do i cancel or modify my order ?


If you would like to cancel or modify your order . Please email our customer care department at smdressup@yahoo.com and include you order number and the nature of your request with in the email . someone will get back to you with in 1-3 buisness days .




S.Mdress up / What is your return and exchange policy


All sales are final we do not offer refunds . However , if you woud like to exchange your item please email our customer care department at smdressup@yahoo.com with yoiur order number and nature of yoiur request and we will get back to you with in 1-3 buisness days . If an order was placed and fufilled wrong due to our doing .We will be sure to correct the issue with an order correction or exchange . please email our customer care department at smdressup@yahoo.com with your order number and nature of yoiur request , and we will get back to you with in 1-3 buisness days .




S.Mliterature LLC / books and Merch


Our merch is not sold through s.mliterature llc directly . For questions on merch please reach out to spreadshop for any inquiries on shipping and order issues . S.mliterature llc - Our books are sold through third party vendors . Please reach out to the vendor directly for any issues on shipping and order issues .




Collaborations


For questions on collaborating .please email smdressup@yahoo.com for questions on collaborating with S.Mdress-up If you would like to collaborate with S.Mliteraturellc please email s_mliterature@yahoo.com for questions on collaborating




Terms and Conditions


Terms and service details will be listed within two weeks after the grand-opening of SM-dressup .